Return, Refund, and Cancellation Policy

1. Your Right to Cancel (EU Distance Selling Right)

As Abbracci Malta operates as an online store within the European Union, you are entitled to the statutory right of withdrawal under EU consumer protection law. You may cancel your order and request a return within 14 calendar days of receiving your goods, without needing to give a reason.

2. How to Request a Return or Cancellation

• Contact us within 14 calendar days of receiving your order, using the details below, quoting your order number.
• Our team will confirm the return process and any next steps, including how and where to send the item back.
• Items should be returned in their original condition and packaging, unused and with tags or labels intact, wherever possible.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment. Please note that banks and payment providers may take additional time to reflect the refund in your account.

4. Non-Returnable Items

Certain items may not be eligible for return if they show signs of use, damage not caused by us, or if required hygiene seals or tags have been removed. Any such exceptions will be communicated to you clearly at the time of your return request.

5. Order Cancellations Before Delivery

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests; however, once an order has been dispatched for delivery, it will be treated as a return under this policy.

6. Damaged or Incorrect Items

If you receive an item that is damaged or different from what you ordered, please contact us as soon as possible with your order number and details of the issue, so we can arrange a resolution, which may include a replacement or refund.

7. Return Shipping

Unless the return is due to a fault, damage, or error on our part, the cost of returning an item to us is the responsibility of the customer.

8. Contact Us

For any return, refund, or cancellation requests, please contact us: