Privacy Policy

01. Introduction

Abbracci Malta ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit www.abbraccimalta.com or place an order with us, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Maltese data protection law.

02. Information We Collect

• Contact details: name, delivery address, email address, and phone number provided at checkout or through our contact form.
• Order information: products purchased, order value, and order history.
• Payment information: processed securely through our website's checkout system; we do not store full card details on our servers.
• Website usage data: IP address, browser type, and pages viewed, collected through cookies and similar technologies.

03. How We Use Your Information

• To process and fulfil your orders, including arranging local delivery.
• To communicate with you about your order, delivery status, or enquiries submitted through our contact form.
• To respond to customer service requests, returns, or complaints.
• To improve our website, product range, and customer experience.
• To send marketing communications only where you have opted in, and to allow you to unsubscribe at any time.

04. Legal Basis for Processing

Under the GDPR, we process personal data on the following legal bases: performance of a contract (fulfilling your order), your consent (e.g., marketing emails), and our legitimate interests in operating and improving our business, always balanced against your rights and freedoms.

05. Data Sharing

We do not sell your personal data. We may share limited information with:

• Delivery and courier partners, solely to fulfil local delivery of your order.
• Payment processors, to securely complete your transaction.
• Service providers who support our website and business operations, under confidentiality obligations.
• Authorities, where required by Maltese or EU law.

06. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including order history for accounting and legal compliance purposes, after which it is securely deleted or anonymised.

07. Your Rights Under GDPR

As a data subject, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, subject to legal retention requirements.
• Object to or restrict certain processing, including direct marketing.
• Request data portability.
• Lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) of Malta.

08. Cookies

Our website uses cookies to support core functionality (such as your shopping cart and checkout) and to understand how visitors use our site. You can manage or disable cookies through your browser settings; this may affect certain website features.

09. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

10. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.